Returns Policy

Our returns policy is really simple...

When you receive your item, you must check it as soon as possible following receipt and always before use. At Save and Drive, we offer you a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund as long as they are returned with the original packaging intact within 14 days. Unfortunately we cannot, however, offer this guarantee on goods that have been used, unless the product is found to be faulty.
This does not affect your statutory rights.

Your right to change your mind.

We've all done it, ordered something and then realised later that it is no longer needed. You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. It's so simple, please follow the steps set out below. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.

Wrong item received.

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty goods.

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. In the event of a part delivery or goods being received damaged in transit, Save and Drive must be notified within 7 days after receipt of goods, this may be done via e-mail, fax, or telephone. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. 

Our Returns Policy for faulty items upholds your statutory rights.

Item not received.

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.

Your statutory rights.

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

What to do to return your item to us.

• Contact us through your account via our online message centre or call us on 0191 5210387
• You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to
• Please package the item securely and include inside the package your order number, name and address
• Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit
• If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

What we will do next.

All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.

Return of replacement goods.

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Cost of returning goods.

Please note that we can only refund the postage costs for returning an item where:

• we sent you the wrong item, or
• the item is damaged or faulty; or
• where you are returning a substitute or replacement item which you do not want to keep.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Christmas period returns policy.

We don't want you to worry about anything during the Christmas holiday period, so that you can relax and buy all your gifts before the Christmas rush. We therefore have an extended our returns policy for Christmas - all items purchased after the 31st November in any year can be returned up until the end of January in the year immediately following the previous year.

Complaints.

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on 0191 5210387, at info@saveanddrive.co.uk or by post at Customer Service Department, Save and Drive, 17 Blind Lane, Silksworth, Sunderland, Tyne and Wear, SR3 1AT. Tel 0191 5210387.